Refund policy
RETURNS AND REFUNDS
Wholesale and Distributor Orders
Wholesale and distributor purchases are final sale and excluded from the 30-day retail return policy. No discretionary returns or exchanges are accepted. Contact us promptly about damaged, defective or incorrect goods. Applicable statutory rights remain unaffected.
Retail Orders — 30-Day Return Policy
You have 30 days after receiving your item to request a return.
To qualify under our standard return policy, your item must be unworn or unused, with its original tags and packaging, and in the same condition you received it. A receipt or proof of purchase is required.
How to request a return
Email returns@strongarmwelding.com or call 678-691-2332. Include your order number and the item you would like to return.
Please contact us before sending anything back. If your return is approved, we will provide a return shipping label and instructions. Items returned without prior approval may not be accepted under our standard return policy.
Return address:
Strongarm American Welding Co.
990 Peachtree Industrial Blvd, Suite 607
Suwanee, GA 30024
Return shipping costs
For standard returns, the cost of return shipping is deducted from your refund. Receiving a return label does not mean that return shipping is free.
For damaged, defective or incorrect items, contact us before returning the product so we can review the issue and confirm the appropriate return arrangements. Any rights you have under applicable consumer law remain unaffected.
Damaged, defective or incorrect items
Please inspect your order when it arrives. Contact us promptly if an item is defective or damaged, or if you receive the wrong item.
Email returns@strongarmwelding.com with your order number, a description of the issue and, where possible, photos of the product and packaging. We will review the issue and work with you toward an appropriate resolution.
Exceptions and non-returnable items
Custom products, special orders and personalized items are excluded from our standard change-of-mind return policy. Sale items and gift cards are also excluded.
These exclusions do not limit any rights or remedies available under applicable law for defective, damaged or incorrectly supplied goods.
If you are unsure whether an item qualifies for a return, contact us before purchasing.
Exchanges
To exchange an eligible item, request a return first. Once the return is approved, place a separate order for the replacement item.
Refunds
We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.
Approved refunds under our standard return policy are issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact returns@strongarmwelding.com or call 678-691-2332.
Statutory consumer rights
Nothing in this policy limits your rights under applicable consumer law.
Where European Union withdrawal rights apply, you may notify us that you wish to cancel an eligible online purchase within 14 days after receiving the goods, without giving a reason. Applicable legal exceptions, return procedures and refund deadlines take precedence over our standard return conditions.
Contact
Email: returns@strongarmwelding.com
Phone: 678-691-2332